Module 4

                Who I chose to interview for this week is my Mom; she is an Administrative Assistant for Cardiovascular, GI and Hospitalists Services.  She is responsible for taking minutes for meetings, schedule meetings, lots of data input; right reports, sends lots of emails and keeps track of the director’s schedule. She has been working for Intermountain Healthcare for 20 years this Halloween. Computers have always been a huge tool for her profession. Below is some things she performs daily at work that she uses the computer to perform that task.

            When taking minutes for a meeting my mom starts by recording the meeting, and then she writes a report on her computer that went on during that meeting. She has to state who that spoke, what they spoke about, what the follow up is going to be and what the action item is going to be. She does meeting minutes at least twice a week.

            When my mother schedules the meetings in her office she orders catering, has to reserve a room, invite the attendees and do the agenda. This is all done through her computer through Microsoft Word minus the catering.  The catering is done on a catering program on the Intermountain website.

            My mother performs a lot of data entry she takes different percentages and puts them on a graph. It based on how many MRI’s, heart attacks, etc. happen in their department. The program she uses for her data entry is the Microsoft Excel program.

            She is also is in charge of the director of the department’s schedule. She schedules his appointments through his schedule in a word program. She has to make sure that everything is correct and organized through her computer program. She also has to make sure he is overbooked and is aware of any new events happening.

            Emailing is a huge part of how we communicate today. My mother does lots of emails in her office. She orders the education materials and office supplies and all of their department needs. She directly emails 5 different suppliers. Different items come from different places. She is constantly emailing different suppliers about things needed in the offices.

            About 90% of my mother’s job is on the computer. She stated that she is grateful for the technology we have today, without it she wouldn't have the same job. It would be a lot harder without the technology we have today.  Technology has made communication a lot easier in her profession. She makes lots of conference calls and web cam calls; they call people from Bear River, Salt Lake, Provo, etc. Without the computer they would be limited to the way of communicating.

            I've gone to visit my mother multiple times while she is in her office; she is always on the computer. It is true what she said in her earlier statement that her job is 90% on the computer. It’s amazing that some people could not do their job that same without computers. It’s not as efficient.